------------------------------------------- alienExist

Senin, 20 Februari 2012

Governing the Skills Tracking Process


Creating a governance structure with appropriate metrics is always good practice. As you design your solution governance approach, some key metrics to develop are:

Delivery and Resource Management:
- Utilization – target to be consistently at or above benchmark levels - Project performance – start on time, finish on time, within budget, with exceptional quality - Project margins - target to be consistently at or above benchmark levels - Average time to staff projects - target to be consistently at or above benchmark levels
Talent Management:
- On-boarding time to enable a productive employee – continuous improvement should be a key focus - Employee retention (vs. industry average) should be managed to target levels - Average labor cost per hour – continuous improvement should be a key focus - Certification measurements – these are usually specific to your particular certification programs
Your workflow design should then incorporate scheduled reviews of key metrics, governance meetings to evaluate outcomes, and a continuous improvement process to refine your business processes.

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